Whether you’re looking for guidance on product usage, troubleshooting, or
general inquiries, you’ll find valuable information here.

Frequently asked questions

If you can’t find what you’re looking for, feel free to reach out to our customer support team for further assistance.

I’m interested in an enterprise partnership or in reselling Finexos’ products. How do I contact you?

Please fill out our contact form and someone will be in touch.

How does Finexos’ approach differ from our competitors?

Unlike our competitors, we enable lenders to use data in real time from multiple sources to calculate the overall suitability of a credit product for a borrower, based on their financial capability, affordability, and suitability for the product. Our AI composites over 300 data points with behavioural analytics and affordability metrics to ensure the borrower will repay, thus significantly reducing the chances of default.

What is the difference between affordability and capability?

Affordability is a measure of the ability of a borrower to meet the repayment terms of a credit product based on their cash position. Capability is a measure of how well a borrower manages their cash and credit on an ongoing basis, and how they prioritise expenditures.

Does Finexos provide financial transaction data?

No, Finexos is a data intelligence provider that analyses transactional data provided by our customers (providers of credit). Finexos is able to integrate with all Open Banking providers and accepts data in heterogeneous formats.

Does Finexos share personal borrower related data?

Finexos does not hold or store any PII data belonging to credit applicants. We have completely anonymised the process to negate the effects of unwanted bias.